Support Services

Protect your investment with proactive support

Because thousands of patients use our solutions every year worldwide our teams across multiple timezones are here to support you. Get quick responses with email, phone, and chat support—included with every Ouva engagement.

Get the support you need

To support you in delivering efficient quality care to your patients and protecting your investment, we have put in place secure remote support services and comprehensive documentation.

Chat with us

We're here to help to chat with you during regular business hours across multiple timezones.

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Email us

Send us an email at help@ouva.co or fill out the online form. We will get back to you right away.

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Documentation

Explore product details and and answers to most of your questions in our documentation.

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Remote Services

System uptime and performance via robust tools

We strive to provide the best-in-class remote services support to help protect your investment. Nearly all sevices that previously required on-site visits can now be resolved quickly by our remote team. This helps improve care and reduces your team's costs. A remote expert can identify system errors, view log files and identify root causes of issues.

Equipment Coverage

Hardware management simplified

If one of our experts determines a hardware failure, we will manage an onsite service visit to diagnose the issues further. In the case of a hardware component failure, Ouva will manage warranty coverage, parts procurement and on-site installation.