Case Study

Promedica Health & Wellness Center Toledo

Interactive Waiting Room Experience at the Promedica Health & Wellness Center in Toledo, Ohio

ProMedica Health System is a comprehensive Northwest Ohio and Southeast Michigan health care network of specialized hospitals, facilities, researchers, and doctors. For the new ProMedica Health and Wellness Center, an innovative healthcare facility that brings a full-spectrum of care under one roof in Sylvania, OH opened its doors on in January 2016. The three-story, 230,000-square-foot center houses primary care and specialty physician offices; medical imaging, laboratory, behavioral health and wellness services; an endoscopy center; ProMedica Optical; ProMedica Pharmacy Counter; ProMedica Urgent Care; and a food pharmacy.

Promedica design team’s goal was to create a kid-friendly, anxiety-free environment for the pediatric clinic wing where the patient will feel safe and welcomed. OUVA’s design team started collaborating with the multidisciplinary Promedica design team of architects, physicians, and patient experience designers to understand the scope and needs of the project entirely. We looked into every single segment that involves the design of the patient experience such as the patient flow, plans of the hospital and physical space requirements to provide an effective solution that is custom-tailored to the brand new facility.

Based on our extensive research and collaboration we have determined couple crucial impact areas part of the overall patient experience design. Our team recognized that the designated waiting room located at the main entrance of the exam rooms plays a huge part in the care delivery as it's located in the heart of the facility. Hence, we decided to design a waiting area solution to keep patients and families engaged, entertained, relaxed and build a much pleasant transition to the clinical examination.

Our solution consisted of two main sections; solutions for well-waiting and sick waiting areas. The aim was to create a welcoming experience where patients feel in control of their experience as well as leaving them with a clear message and guidance as they exit the facility. Provided solutions included unique customizations of our Living Garden experience. Our team re-designed the scenery, landscape and incorporated local landmarks such as the Toledo Zoo & Skylines and the Veterans Glass City Skyway to create a familiar environment for the visitors.

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